Frequently Asked Questions:

What's the difference between premium and spring water?
Which water should I choose?
What kind of coolers do you carry?
Can I rent or buy a cooler?
What if I start to rent, can I later purchase it?
How do the deliveries work?
Do I need to be home for deliveries?
What if I forget to leave my empty bottles out on my delivery day?
What if I don't need water? Can I skip a delivery?
I live in an apartment building. Can I still get water delivered?
How do I get billed?
Can I pay my bill online?
If I prepay for water, how do I know how many bottles I still have left?
Does my cooler need cleaning, and how can I clean it?

What's the difference between premium and spring water?

Our premium water is water that is purified by reverse osmosis. This process renders the water 99.9% pure and free of minerals and/or any contaminants. Spring water is a filtered natural spring water, which comes from a confined aquifer just north of Whistler, BC. The difference between the 2 waters, is that while the purified water is stripped of all its minerals, the spring water is a filtered and treated spring water, allowing the naturally occurring trace minerals in the water to remain present. Both waters are ozonated for quality control and safety, but one is de mineralized, while the other still contains small amounts of minerals.

Which water should I choose?

It comes down to taste really. About 90% of our customers prefer the de mineralized premium water, while some prefer the taste of the natural spring. You may find some comfort in the Premium water, knowing all minerals have been completely removed.

What kind of coolers do you carry?

Our primary cooler we use is manufactured by Crystal Mountain in Alberta, Canada. We prefer Canadian based companies as our suppliers wherever possible. These coolers are high quality coolers, and designed to last a lifetime. The coolers are available in Cook & Cold and Hot & Cold. We also have ceramic room temperature dispensers.

Can I rent or buy a cooler?

Yes, we offer both options.

What if I start to rent, can I later purchase?

Yes, we apply half of any cooler rental payments against the purchase of your cooler.

How do the deliveries work?

Deliveries are made typically once every 2 weeks on a rotating schedule. The deliveries land once every 10 business days, so delivery days tend to move over by a day when holidays land between deliveries. To find out delivery days for your area, please visit here. Weekly deliveries can be arranged for higher volume customers.

Do I need to be home for deliveries?

Only for the initial setup and installation of any coolers, as we do require a signature for receipt of delivery and account setup. For deliveries made on an ongoing basis, you do NOT require to be home. We replace your empty bottles on your delivery day at a prearranged location suitable to you.

What if I forget to leave my empty bottles out on my delivery day?

We typically leave however many bottles you take on an average delivery. The extra bottles can be picked up on a subsequent delivery that follows.

What if I don't need water? Can I skip a delivery?

Yes, just let us know ahead of time, and we'll be happy to skip any delivery you need. You can call, email or simply leave a note out for the driver.

I live in an apartment building. Can I still get water delivered?

Yes. If nobody is typically home during the day, if at all possible we ask that a key be provided for the driver to access the building if someone is not home during the day. If this is not possible, perhaps a neighbour or manager can allow us access.

How do I get billed?

With each delivery, the driver will leave a "Delivery Ticket" recording how many bottles were delivered. If you choose to have your water billed to your account, we issue a statement on the last day of each month, reflecting all deliveries and any cooler rental charges. If you prepay for water, we issue an invoice once every 10 or 12 bottles and all prepaid bottles will be reflected on your delivery ticket.

Can I pay my bill online?

Yes, if your bank allows you PC banking or telephone banking you can add us as one of your Payables and pay your bill online. This service is available with most major banks. We can also auto debit to your credit card if you choose.

If I prepay for water, how do I know how many bottles I still have left?

Your delivery ticket will always reflect how many prepaid bottles you still have on file.

Does my cooler need cleaning, and how can I clean it?

Your cooler should be cleaned once every 6 months. We offer cooler cleaning service for only $40. We also offer 1 annual free cooler cleanings with all rental coolers upon request. If you would like to clean your cooler, instructions on how to clean your cooler are here:

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