What's
the difference between premium and spring water?
Our
premium water is water that is purified by reverse
osmosis. This process renders the water 99.9%
pure and free of minerals and/or any contaminants.
Spring water is a filtered natural spring water,
which comes from a confined aquifer just north
of Whistler, BC. The difference between the 2
waters, is that while the purified water is stripped
of all its minerals, the spring water is a filtered
and treated spring water, allowing the naturally
occurring trace minerals in the water to remain
present. Both waters are ozonated for quality
control and safety, but one is de mineralized,
while the other still contains small amounts of
minerals.
Which
water should I choose?
It
comes down to taste really. About 90% of our customers
prefer the de mineralized premium water, while
some prefer the taste of the natural spring. You
may find some comfort in the Premium water, knowing
all minerals have been completely removed.
What
kind of coolers do you carry?
Our
primary cooler we use is manufactured by Crystal
Mountain in Alberta, Canada. We prefer Canadian
based companies as our suppliers wherever possible.
This coolers are high quality coolers, and designed
to last a lifetime. The coolers are available
in Cook & Cold and Hot & Cold. We also
have ceramic room temperature dispensers.
Can
I rent or buy a cooler?
Yes,
we offer both options.
What
if I start to rent, can I later purchase?
Yes,
we apply half of any cooler rental payments against
the purchase of your cooler.
How
do the deliveries work?
Deliveries
are made typically once every 2 weeks on a rotating
schedule. The deliveries land once every 10 business
days, so delivery days tend to move over by a
day when holidays land between deliveries. To
find out delivery days for your area, please visit
here. Weekly deliveries can be arranged for higher
volume customers.
Do
I need to be home for deliveries?
Only
for the initial setup and installation of any
coolers, as we do require a signature for receipt
of delivery and account setup. For deliveries
made on an ongoing basis, you do NOT require to
be home. We replace your empty bottles on your
delivery day at a prearranged location suitable
to you.
What
if I forget to leave my empty bottles out on my
delivery day?
We
typically leave however many bottles you take
on an average delivery. The extra bottles can
be picked up on a subsequent delivery that follows.
What
if I don't need water? Can I skip a delivery?
Yes,
just let us know ahead of time, and we'll be happy
to skip any delivery you need. You can call, email
or simply leave a note out for the driver.
I
live in an apartment building. Can I still get
water delivered?
Yes.
If nobody is typically home during the days, if
at all possible we ask that a key be provided
for the driver to access the building if someone
is not home during the days. If this is not possible,
perhaps a neighbor or manager can be allow us
access.
How
do I get billed?
With
each delivery, the driver will leave a "Delivery
Ticket" recording how many bottles were delivered.
If you choose to have your water billed to your
account, we issue a statement on the last day
of each month, reflecting all deliveries and any
cooler rental charges. If you prepay for water,
we issue an invoice once every 10 or 12 bottles
and all prepaid bottles will be reflected on your
delivery ticket.
Can
I pay my bill online?
Yes,
if your bank allows you PC banking or telephone
banking you can add us as one of your Payables
and pay your bill online. This service is available
with most major banks. We can also auto debit
to your credit card if you choose.
If
I prepay for water, how do I know how many bottles
I still have left?
Your
delivery ticket will always reflect how many prepaid
bottles you still have on file.
Does
my cooler need cleaning, and how can I clean it?
Your
cooler should be cleaned once every 6 months.
Instructions on how to clean your cooler are here:
Cleaning
Instructions:
1.
Unplug cooler upon completion of a bottle of water
and remove empty bottle.
2. Remove lid, and baffle from the reservoir.
The baffle will be either a blue or white plastic
disc or funnel.
3. Add approximately 1 cup of vinegar and 3 cups
of hot water. Using a clean cloth, wipe the entire
inner surface of the reservoir.
4. Drain the reservoir through the taps. Unscrew
the taps, and wash with regular household detergents.
Taps are dishwasher safe.
5. Rinse out the reservoir by filling it at least
twice with water and draining it out
through the tap(s) into a container.
6. Reinstall cleaned baffle, place a new bottle
on cooler, and plug into electrical supply.
Question
not answered? Ask
a question!
Customer Service.
